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Customer promise

Engagement | Knowledge | Quality | Delivery

Read about our promises

Our promise to you as a customer is that you will receive a safe, high-quality delivery at the lowest total cost. To make this possible, we work according to these guiding principles:

Commitment

Nova stands up for your company - we do everything in our power to meet your needs. Our organization is prepared to allocate additional resources and machine capacity to urgent projects.

Knowledge

If, based on our experience, we believe that the product can be made even more environmentally friendly, with higher quality or at a lower price, we share our suggestions.

Quality

We work in a structured way and do everything to ensure that no incorrect details reach you as a customer. Of course, we have the relevant ISO and Sellihca certificates for how we work with quality and the environment. In agreements with our customers, we are based on the Nordic Delivery Regulations NL09.

Delivery

We deliver when we say we will deliver - both the answer to your inquiry and the product you ordered.

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