Customer Promise

Our promise to our customers is that you will receive a guaranteed delivery of the highest quality at the lowest overall cost.

In order for this to be possible, we work according to these guiding principles:

Commitment

Nova is there for your company – we do everything in our power to meet your needs. Our organisation is prepared to allocate additional resources and machine capacity for urgent projects.

Knowledge

If, based on our experience, we believe that the product can be made even more environmentally friendly, with higher quality at a lower price then we will share our proposals.

Quality

We operate a structured approach and do everything to ensure that no faulty parts reach you as a customer. Naturally we have relevant ISO and Sellihca certification for how we work with quality and the environment. Contracts with our customers are based on the Nordic Delivery Terms NL09.

Delivery

We deliver when we say we will deliver – both to your enquiries and the product you have ordered.